October 7, 2009

Ronald was very helpful. He is a great Customer Service Representative. Ronald was also very thorough and made sure I understood everything before we finished the call.

—Teresa B., Jacksonville, FL

October 1, 2009

I wanted to say Tommi just gave excellent customer service! Her information was very detailed and informative. I know most companies don’t get the Customer Service part right&hellips; they only get the complaints. I was very pleased with the service from your Company. Tommi treated me very well and I just wanted to say Thank you!

—Dina G., Bradenton, FL

June 22, 2009

I just wanted to tell you that Jay did an amazing job. I am in Customer Service myself and whenever I come across a very good Customer Service Rep, I make sure their boss knows it. Jay made me feel very good about the loan and explained all the terms in great detail. He did a GREAT job.

—Colleen O., Roseville, CA

June 9, 2009

Cassie is such a good Customer Service Rep. The first time I received a loan from your company I did not really understand the terms, but Cassie did a great job explaining the terms and making sure I understood. She is a very nice person and that made the whole process a lot easier. I will tell friends to use your company because of how I was treated.

—Neva G., Bowie, TX

May 29, 2009

“Every time I take a loan from your company, I am so pleased from the Customer Service I receive!”

May 27, 2009

“I asked a zillion questions and he made me feel comfortable, remained patient and answered all of them. Michael was very kind, professional and compassionate about offering excellent customer service. I could tell he enjoys helping people in a hard time and not making them feel degraded for needing help. I just wanted his Supervisor to know how he made me feel.”

—Arlene P., Fort Lauderdale, Florida

May 26, 2009

I work in the customer service industry and Gavin showed excellent skills because he was really patient and thorough. I just want to make sure that he is recognized for his efforts.

May 22, 2009

Daniel is a very Good Good Good Worker! He has been working with me the past couple weeks to make sure my loan got approved. Daniel is very Professional and well spoken. He made sure I understood everything before I got of the phone. I am very happy with the customer service I received from Daniel

—Merita A., Rancho Cordova, CA

May 20, 2009

I want to let you know that as a first-time customer with Loan Point USA, I was very impressed by the quick and courteous response and service I received. Kenneth, you were very professional and took the time to address all of my questions in a thorough and patient manner. I am looking forward to a long-term relationship with Loan Point USA. Again, thank you for your assistance.

I work in the customer service industry and Gavin showed excellent skills because he was really patient and thorough. I just want to make sure that he is recognized for his efforts.

May 6, 2009

Daniel is very efficient and made me feel great! He has a very upbeat and pleasant voice. I had to speak to his Supervisor to commend him because Excellent Customer Service is hard to come by these days. I will refer people to your company and only wishes they are lucky enough to get Daniel on the phone for assistance. He truly LOVES his job and helping customers.

—Duvarra H., Houston, TX

May 1, 2009

Ramona was such a great help to me, she has GREAT Customer Service Skills. She was very informative and made sure I understood all the terms of the loan. I can’t tell you how much stress has been lifted from my shoulders and to have a rep like Ramona was just perfect. I will recommend your company to all my friends.

—Patty S., Pittsburgh, PA.

April 17, 2009

I wanted to comment on the fantastic customer service that I received from April. If you could clone April and make all representatives on the phone like that it would be fantastic!

—Robert H., Lubbock, TX

April 13, 2009

James was marvelous. He has a pleasant voice over the phone. He was nice, kind, and spoke very clear on the terms and conditions of the loan. James listened and answered all questions without any interruptions. James was an awesome representative… on a scale from 1–10, James was beyond a 10.

—Carolyn A., San Antonio, TX

April 2, 2009

“I LOVE Henry! He is great person to talk to. He is honest, to the point and wants to close the loan. He lets you know what is happening and explains everything in detail. I work customer service and it is rare to have all of this in customer service. He has gone above and beyond!”

March 10, 2009

You were very professional and extremly helpful, because of people like you in this kind of business, it will be my pleasure to continue business with your company in the future.